"Smith Machinery is a company that knows who their customers are, what they do and how they do service. World Class"
Steve Schultz
GSC Foundries
Clark Smith, former President and owner of Smith Machinery Co. Inc., says, “The US is in a renaissance of manufacturing, and the outlook for manufacturers is really bright. While there will be ups and downs, industry forecasts predict that we can expect to see growth for the next 5 years at the very least.” Clark’s educational background is in economics, and he is an avid researcher into the economic environment in manufacturing. He is the 4th generation Smith family member dedicated to serving machine shops throughout Utah, Idaho, Wyoming and Montana. You could say the Smith family is passionate about manufacturing. The Smith legacy started in 1923 with Arthur Smith selling machine tools. Arthur’s son Edward, equipped with an engineering degree from Stanford University, joined the business. Year’s later, Edward’s son Tracy Smith (Clark’s father), finishing a tour in the Navy, came to join the company. Clark says, “We’ve built our business with a team that is well versed in the machine tool industry.
|
Applications Engineering – Clark says, “We have found that having a dedicated applications engineer on staff is absolutely critical to helping our customers maximize their machine tool investments. AJ Tucker joined the Smith Machinery team more than 8 years ago. Along with his aptitude and machine shop background, we’ve invested significantly in providing him with training. AJ does part process evaluations and time studies for our customers, he’s available to answer technical questions, and he provides onsite training and classroom training. While our service team fixes machines, AJ’s job is all about machine tool productivity improvement. In the end, this helps our customers operate more profitably and competitively.”
|
Local Mazak Factory + Distributor Service Support – Our sales and service territory of Utah, Idaho, Montana and Wyoming is over 330,000 sq. miles of geography (that’s larger than two California’s put together). So, creating a service support team that can respond quickly and support a broad range of technologies has been a critical element of Smith Machinery’s success. We are unique in having both Mazak Factory Service Technicians (Dave Jacobs and Ernie Mankin) living here, as well as Smith-Neotech service technicians with both factory training and decades of experience with all types of machine tools and CNC’s. Larry, Paul, Neil and Amy make a great team to serve our customers with installs, repairs and PM’s. Larry even has his own plane. It comes in handy from time-to-time. Having Mazak Factory Service Technicians here means we have the type of support critical to the success of the higher technology installations. “Our Mazak factory technicians are the specialists, much like surgeons.” Smith Machinery has been very successful supporting customers that have made investments in 5-axis machines, INTEGREX 5-axis multitasking centers, Gantry-Style Load/Unload Robots and Palletech Manufacturing Cells. All together there are well over 100 of these types of high technology machines, robots and cells installed here. “Higher technology keeps our customers competitive, and local factory service support is critical at that level of investment”.
|