"Smith Machinery is a company that knows who their customers are, what they do and how they do service. World Class"
Local Mazak Factory + Distributor Service Support – Our sales and service territory of Utah, Idaho, Montana and Wyoming is over 330,000 sq. miles of geography (that’s larger than two California’s put together). So, creating a service support team that can respond quickly and support a broad range of technologies has been a critical element of Smith Machinery’s success. We are unique in having both Mazak Factory Service Technicians (Dave Jacobs and Ernie Mankin) living here, as well as four (4) Smith-Neotech service technicians with both factory training and decades of experience with all types of machine tools and CNC’s. Larry, Paul, Justin and Amy make a great team to serve our customers with installs, repairs and PM’s. Larry even has his own plane. It comes in handy from time-to-time. Having Mazak Factory Service Technicians here means we have the type of support critical to the success of the higher technology installations. “Our Mazak factory technicians are the specialists, much like surgeons.” Smith Machinery has been very successful supporting customers that have made investments in 5-axis machines, INTEGREX 5-axis multitasking centers, Gantry-Style Load/Unload Robots and Palletech Manufacturing Cells. All together there are well over 100 of these types of high technology machines, robots and cells installed here. “Higher technology keeps our customers competitive, and local factory service support is critical at that level of investment”.